How can we help?



Do you ship internationally?

Unfortunately, We only ship within United States.

Do you offer free shipping?

We most certainly do! Free standard shipping is applied to all orders for all orders $35+. Please note, free shipping is applied after discount codes have been submitted; and your subtotal remains above $35.

When will my Blooming KOCO order ship?

We process and ship out all orders Monday through Friday, not including holidays. Orders with standard shipping will usually be fulfilled and shipped the next 2-3 business days (Monday through Friday, not including holidays.)

Once your order has shipped, you will receive a shipping confirmation email with your tracking information enclosed. Please note that it may take up to 24-48 hours for your tracking information to updated.

Where will my Blooming KOCO order ship from and how long will it take for my order to arrive?

All Blooming KOCO orders are shipped out of the US. Orders with standard shipping usually take 4-7 business days from the day it ships to arrive to its final destination.


Can I get some samples?

We periodically run promotions and sample offers, so be sure to stay tuned on our newsletter and Instagram for updates!

Are the products on Blooming KOCO 100% authentic?

Absolutely! Very single product you see on Blooming KOCO is 100% authentic products that direct from the brands in Korea and they are all coming from legitimate and safe channels.

Can I make changes to or cancel my order?

Please leave the inquiry on our Chatbot as soon as possible with your order number and the desired change details. Order change and cancellation can only be done before the order is shipped. If you wish to change/cancel, please contact customer service through the chatbot as soon as possible.

**When a product change request is made, the original product is refunded, and the replacement product will ship once additional payment is complete. Refunds take 2 to 14 days, and payment must be made within 3 days to avoid shipping the original product.

Can I return my product?

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help.

Our policy is that we are happy to accept returns on new products within 15 days of receipt, please leave the inquiry on our Chatboat. The CS team will first assess the possibility of returns after confirming the product photos.

*Return shipping is at the expense of the customer in the event your products are to be returned to us.

Can I exchange a product?

Certainly! We do offer product exchanges as part of our policy. To proceed with an exchange, please provide us with the following information through Chatbot:

  1. Order Number:
  2. Reason for Exchange:

Once we have this information, the CS team will first assess the possibility of exchange, and we'll be able to guide you through the exchange process and discuss available options.

Does Blooming KOCO price match?

No, We do not offer price matching.

An item in my order was damaged in transit! What do I do?

Oh no, we’re so sorry to hear this! please leave the inquiry on our Chatbot with your order number, full name, and an image of the damaged item and we’ll be happy to help you!


I reached out via email but I haven't received a response in over 2 business days! What now?

Currently, we do not receive any inquiries by email, Please leave your inquiry on your Chatbot.

Any question?

You can contact us through our Chatboat. We will be happy to assist you.