Customer Help

We're here to help! Please email us at for any questions you might have. 

How can we help?



Do you ship internationally?

Unfortunately, We only ship within United States.

Do you offer free shipping?

We most certainly do! Free standard shipping is applied to all orders for all orders $50+. Please note, free shipping is applied after discount codes have been submitted; and your subtotal remains above $50.

When will my Blooming KOCO order ship?

We process and ship out all orders Monday through Friday, not including holidays. Orders with standard shipping will usually be fulfilled and shipped the next 1-2 business days (Monday through Friday, not including holidays.)

Once your order has shipped, you will receive a shipping confirmation email with your tracking information enclosed. Please note that it may take up to 24-48 hours for your tracking information to updated.

Where will my Blooming KOCO order ship from and how long will it take for my order to arrive?

All Blooming KOCO orders are shipped out of the US. Orders with standard shipping usually take 4-7 business days from the day it ships to arrive to its final destination.


Can I get some samples?

Yes! In fact, you get a free sample with every purchase. We do not accept requests for additional samples. However, we periodically run promotions and sample offers, so be sure to stay tuned on our newsletter and Instagram for updates!

Are the products on Blooming KOCO 100% authentic?

Absolutely! Very single product you see on Blooming KOCO is 100% authentic products that direct from the brands in Korea and they are all coming from legitimate and safe channels.

Can I make changes to or cancel my order?

We at Blooming KOCO work hard to help you get your orders as fast as possible. So as soon as the payment is accepted and the order is confirmed, it is immediately in process to be shipped. This means there is only a very small window of time where we can “catch” your order before it is physically picked, packed and set aside for shipping.

This unfortunately means NO changes can be made to your order once it is placed. There may however be time to cancel your order all together so you can start fresh. Please email us at as soon as possible with the subject line "Cancellation" and your full name and order number. We’ll let you know what we can do!

Can I return my product?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help.

Our policy is that we are happy to accept returns on new products within 15 days of receipt. Please process your return via this link. If you come across any trouble with our return process or have any questions, please reach out to us at

Unfortunately, we are unable to refund your original shipping charges, and we do not offer exchanges on any of our products. We cannot accept empty or more than half empty products. We will only accept unopened. *Return shipping is at the expense of the customer in the event your products are to be returned to us.

Can I exchange a product?

We do not offer direct exchanges on any of our products. We cannot provide an exchange or cash refund.

Does Blooming KOCO price match?

No, We do not offer price matching.

An item in my order was damaged in transit! What do I do?

Oh no, we’re so sorry to hear this! Please send us an email at with your order number, full name and an image of the damaged item and we’ll be happy to help you!


I reached out via email but I haven't received a response in over 2 business days! What now?

We're sorry to hear this! Please make sure your inquiry was sent to We do our best to get to everyone as soon as possible -- this usually means within 1-2 business days (Monday to Friday, not including Holidays). Sometimes our replies can end up in spam, so please be sure to check there and add us as a contact!

Any question?

You can contact us through our contact page here OR you can email us at We will be happy to assist you.